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Outsourcing Your Call Centre: The Pros and Cons
Outsourcing has become the ultimate way for businesses to conduct their affairs. In the early days of any fledgling company, it can be the most cost-efficient way to do business. After all, if you have...
View ArticleHow Round The Clock Customer Service Could Help Your Business
Many businesses have found that one of the best ways to ensure customer retention is to invest in a customer service scheme. Doing so means that your customers have access to their information when...
View ArticleWhy it’s important to show a personal side to your business
If you’ve ever been stuck on the wrong side of an automated telephone service, you’ll appreciate the advantages of a more personal approach. Press 1 for this and 6 for that, and you still don’t get...
View ArticleRemote Desktops and Virtual Services: Does it Live Up to the Hype?
Remote working is becoming a mainstay in most businesses. In 2014 and beyond, the future of remote working is becoming more apparent. For the average CEO, they want to keep abreast with the latest...
View Article5 Tips on Smooth Business Communication
“What we’ve got here is a failure to communicate.” – Strother Martin, Cool Hand Luke, 1967. Not being able to communicate properly is a trap that a lot of businesses fall into these days. That problem...
View ArticleHow Mobile Use is Changing the Way We Communicate
The world in which we live, work and play is changing. The rise and rise of mobile device usage mean that the way we communicate and absorb information is evolving. The advancement of mobile technology...
View Article8 Secret Ways To Win More Clients Next Year
If you ask any businessman in the world, he will tell you that he is always striving for new clients. If you ask him how, though you might find that even he has no idea. Wanting new clients and getting...
View ArticleWhy Your Business Needs To Pick Up The Phone
So many businesses are focussing on online communications at the moment. Smartphones and tabs, and even the internet on your TV have made accessing the web very easy wherever you are. Mobile data...
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Networking to grow your audience and brand awareness
A great way to make new contacts, learn new things that will benefit you and your business and will help to grow your business, networking should be a key part of any business owners marketing...
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The top skills to becoming a successful negotiator
We often negotiate throughout the day without realising it. From the workplace to being at home, we make deals and possess innate skills that we do not recognise we have. Negotiating big business deals...
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